Effective Date: 18/08/2026
Website: www.thepurenutrients.com
Brand: Pure Nutrients by Dr. Aisha Lakhwani
Pure Nutrients by Dr. Aisha Lakhwani (“we,” “us,” “our,” or “Pure Nutrients”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when using our website or purchasing our products.
This may include:
Personal Information
- Full name
- Email address
- Phone number
- WhatsApp number, where provided
- Billing address
- Shipping/delivery address
- City and postal/ZIP code
- Account login information
- Order details
- Customer service communications
Order & Transaction Information
When you place an order, we may collect information relating to:
- Products purchased
- Quantity of products
- Order amount
- Delivery information
- Payment status
- Order history
- Refund or return information
Payment card or other sensitive payment information may be processed by third-party payment providers. Where applicable, we do not directly store complete payment card details.
2. Information You Provide Voluntarily
You may provide additional information when you:
- Contact customer support
- Submit a contact form
- Subscribe to newsletters or promotional communications
- Leave a review
- Participate in a survey, campaign, competition, or promotion
- Communicate with us through social media or messaging platforms
You are not required to provide information that is not necessary for the particular service or transaction.
3. Health & Wellness Information
Because Pure Nutrients offers supplements, herbal teas, and wellness products, customers may voluntarily provide information relating to their health, dietary requirements, allergies, fertility goals, medical conditions, medications, or other wellness concerns when communicating with us.
Please do not provide sensitive medical information unless it is necessary for your request.
Where such information is voluntarily provided, we may use it only to respond to your inquiry, provide requested customer support, or otherwise handle the specific purpose for which it was submitted, subject to applicable law.
Important: Our website is not intended to replace consultation with a qualified healthcare professional.
4. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- Date and time of visits
- Website interaction information
- General location information derived from technical data
This information may be used to understand how visitors use our website, improve website performance, maintain security, and provide a better user experience.
5. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information and recognize returning visitors.
We may use cookies for purposes such as:
- Keeping items in your shopping cart
- Remembering website preferences
- Maintaining login sessions
- Understanding website traffic
- Improving website functionality
- Measuring marketing performance
- Providing relevant advertising, where applicable
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. How We Use Your Information
We may use collected information to:
- Process and fulfill orders
- Arrange delivery
- Process payments
- Provide customer support
- Respond to inquiries
- Manage customer accounts
- Send order confirmations
- Send delivery updates
- Process returns, exchanges, and refunds
- Improve our products and services
- Improve website functionality
- Monitor website performance
- Prevent fraud and unauthorized activity
- Maintain website security
- Comply with legal and regulatory requirements
- Send promotional communications where permitted
- Conduct internal business analysis and reporting
7. Marketing Communications
If you choose to receive marketing communications from us, we may send information about:
- New products
- Product updates
- Special offers
- Discounts
- Promotions
- Wellness-related content
- Campaigns and events
You can unsubscribe from marketing emails by using the unsubscribe option provided in the communication.
You may also contact us at aishalakhwani10@gmail.com to request removal from marketing communications.
Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to complete your order or provide a requested service.
8. How We Share Your Information
We do not sell your personal information as a standalone product.
We may share necessary information with trusted third parties where required to operate our business and provide services.
These may include:
Payment Providers
Payment processors may process payment information required to complete transactions.
Courier & Delivery Companies
We may provide your name, phone number, address, and order information to courier or logistics providers so your order can be delivered.
Website & Technology Providers
We may use hosting companies, website developers, cloud services, analytics providers, security services, and other technology providers.
Marketing & Communication Platforms
Where applicable, we may use email, SMS, WhatsApp, social media, or other communication platforms to communicate with customers.
Professional & Legal Services
Information may be disclosed where necessary to accountants, legal advisers, auditors, regulators, government authorities, or other professional service providers.
Third-party providers may process information according to their own privacy policies and applicable legal requirements.
9. Payment Information
Payments made through the website may be processed through third-party payment gateways.
We may receive information such as:
- Payment status
- Transaction reference
- Payment method
- Transaction amount
Complete payment card information may be handled directly by the relevant payment provider rather than being stored on our website.
Customers should review the privacy policies of the relevant payment provider for information regarding how payment information is processed.
10. Delivery Information
To fulfill an order, we may share necessary information with our delivery partners.
This may include:
- Customer name
- Phone number
- Delivery address
- Order number
- Order-related information
This information is used solely to facilitate delivery and related customer service.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing orders
- Providing customer support
- Maintaining business records
- Resolving disputes
- Preventing fraud
- Complying with legal and regulatory requirements
- Maintaining financial and transaction records
The retention period may vary depending on the type of information and applicable legal requirements.
13. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Object to certain types of processing
- Request restriction of certain processing
- Opt out of marketing communications
To exercise an applicable privacy right, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
14. Children’s Privacy
Our website is not intended for children who are not legally permitted to use online purchasing services under applicable law.
We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage users to review the privacy policies of third-party websites before providing personal information.
16. Social Media
We may maintain accounts or pages on social media platforms.
When you interact with us through social media, the relevant platform may collect and process your information according to its own privacy policy.
We may receive information that you choose to provide to us through these platforms.
17. Analytics & Advertising
We may use analytics and advertising technologies to understand website traffic, measure campaigns, improve our services, and understand customer interactions.
These technologies may include third-party services such as:
- Google Analytics
- Meta Pixel
- Google Ads
- Other analytics or advertising platforms
Actual services used on the website should be listed here before publication.
These services may use cookies, pixels, or similar technologies according to their respective privacy policies.
18. International Data Transfers
Some third-party service providers used by our website may process or store information outside Pakistan.
Where information is transferred internationally, we will take reasonable steps to ensure that such processing is handled in accordance with applicable legal requirements.
19. Fraud Prevention & Security
We may use personal information to detect, investigate, and prevent:
- Fraudulent transactions
- Unauthorized account activity
- Abuse of promotions
- Suspicious orders
- Website attacks
- Other unauthorized or unlawful activity
We may disclose information to relevant authorities or service providers where reasonably necessary to prevent or investigate unlawful activity.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Technology
- Legal requirements
- Business practices
The updated Privacy Policy will be published on this page with a revised effective date.
We encourage you to review this page periodically.
21. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:
Pure Nutrients by Dr. Aisha Lakhwani
Website: www.thepurenutrients.com
Email: aishalakhwani10@gmail.com
Phone / WhatsApp: +92 323 3725461
Business Address: Office no 01 Building no 19 C Stadium Lane 4 DHA Phase V Near Red Apple Karachi
22. Consent
By using our website, creating an account, placing an order, or voluntarily providing personal information, you acknowledge that you have read this Privacy Policy.
Where applicable, we will obtain consent for specific processing activities where consent is required by law.
